Summer Internship
UX/UI
Type: Individual (Client Project)
Company: VR Botz Private Ltd.
Duration: 2 Months
Role: Service design, Conceptualisation, Wireframing and UI development.
Tool: Adobe creative suite
Project background/ brief
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To develop UX for a Home Servicing Agency based out of Germany. This includes understanding the requirements, ideating on possible UX strategies and coming up with UX for different personas. The project involves design of two different mobile apps and an administrative dashboard to enable automisation of the current system.
Overview
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The client company XXX (name not disclosed) runs a home servicing company in Germany.
The current system involves manually assigning tasks to its employees (cleaners) on a daily basis. The idea of automising this current system digitally was backed with intensive UX study. Hence I designed an Admin Dashboard along with a digital interface for the employees. In addition to this, a customer website was also designed to enhance the visibility of the brand.
Design Process
USER NEEDS/WANTS & IDEATING
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After understanding client requirements, I listed out the main features as 'needs' and started my ideation process in divisions by defining three personas- Admin (owner), Workers (cleaners), Customers.
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According to the persona, a user story was written so that the process flow is defined and it's easy to identify user wants.
After listing down the needs and wants I started identifying the main features of the website.
Each persona came with a specific constraint. For example, the cleaners weren't that educated and an easy one page interface was preferred in order to make sure the interface is accessible by them.
I moved to translating these features into digital screen and started making low-fidelity wireframes.
WIREFRAMING
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Multiple set of wireframes were generated. Initial wireframes focused on giving a structure to the website by taking into account the functionality on a page which takes into account user needs and user journeys.
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Later I added in colours and other UI components and kept improving the design and functions in the later stages as the project progressed.
DESIGN SYSTEM
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I created a design system specially for this project, which had a collection of reusable components, guided by clear standards, which could be assembled together to build an application.
....and many other components
FINAL PROTOTYPE
1. Admin Dashboard :
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Performance: Contains all four main divisions of the dashboard. Includes cohesive data with suitable graphs. Additional side panel consisting of user name, calendar, progress bar and notifications.
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Tracker: Tracker Page shows booking details along with necessary information about the due, ongoing and completed bookings.
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Planner: Helps you plan upcoming unassigned tasks and schedule them accordingly.
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Customers & Invoice: View and manage customer database and their invoices.
2. Worker's Website :
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Tracker: The workers get a schedule for the day with necessary information about the same. They can view their schedule for any specific day using the calendar and also postpone or cancel a specific task if needed.
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Notifications: Workers will get updates from the admin if there is any changes in the schedule.
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End day: Can 'END DAY' online anytime without making a call.
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Progress Bar: Track your progress for a period of time- daily, weekly and monthly.
3. Customer Website :
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Home: Helps the user to understand the main services offered by the company, how they work and their pricing structure.
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FAQ: Answers all the important questions.
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Book Online: Allows users to book a service online and customise it according to their needs. It also has a separate option for recurring customers wherein they can edit their schedule whenever they want according to their convenience and also access their invoices.
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Images are used here for sample purpose only. Courtesy: Cleanco
4. Mobile Screen - Responsive - Web
Workers | Customers
XD PROTOTYPE LINK
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https://xd.adobe.com/view/a6b13926-2e54-40a1-4f6e-7b1ec896520c-d080/?fullscreen
LOOKING BACK & REFLECTING
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Looking beyond the academics and gaining real life experience was my goal from the very beginning. I wanted to work on a project where I had the creative freedom throughout the product creation cycle from conceptualisation, ideation and delivering the end product in the given time frame. VRBotz gave me this wonderful learning opportunity where I was given the requirement brief and asked to come up with the best end product possible. I learned a lot in these two months mainly understanding what needs to be done and creating my own design process. Beyond this project, I am looking forward to work on different projects at larger scales enabling me to constantly learn and deliver the best.